Return, Cancellation & Payment Policy

Effective Date: October 01, 2025

Website: fireshowjamaica.com

Business Name: Fire Show Jamaica ("we," "us," or "our")

At Fire Show Jamaica, we deliver exclusive, high-caliber live fire entertainment tailored to luxury weddings, corporate galas, and private events across Jamaica. To reserve performance dates, retain performers, prepare specialized pyrotechnics, and maintain strict scheduling, we operate under a 100% upfront payment policy with no partial deposits.

1. 100% Upfront Payment & Date Reservation

Full Payment Requirement: 100% of the total performance fee must be paid in full at the time of booking to secure your requested date, performance time block, and crew reservation.

Booking Confirmation: Dates and performance time slots are not held, guaranteed, or reserved until the full balance has cleared in our account.

Payment Methods: Payments are processed securely via wire transfer, direct bank transfer, or online payment portal. All fees must be settled in clear funds.

2. Client Cancellation & Refund Terms

If you need to cancel your scheduled performance, written notice must be submitted directly to support@fireshowjamaica.com. Because holding your event date locks out other performance opportunities and incurs upfront administrative, crew, and logistical costs, refunds are processed according to the following strict timeline:

7 days or more before event date: 50% refund of total payment; 50% retained for scheduling lock-out, prep, and administrative costs.

Fewer than 7 days before event date: Strictly non-refundable (0% refund); 100% retained due to non-recoverable artist holds and event prep.

3. Date Rescheduling Policy

We recognize that event schedules may need to shift. If you request to move your performance to a new date:

Notice Given 7+ Days Prior: Your full payment will be transferred to your new date at no extra charge, subject to performer and artist availability.

Notice Given Within 7 Days: A 20% re-booking fee, calculated from the total original performance fee, will be required to re-confirm staff and adjust event schedules.

4. Outdoor Weather & Safety Contingencies

Fire performance art requires safe environmental conditions. The safety of your guests, venue, and our artists is our absolute priority.

Weather Interruptions: Severe rain, tropical storms, or unsafe high winds may prevent safe outdoor fire operations. In such cases, our team will work with your venue management to transition the performance to a suitable indoor area, utilizing low-smoke or visual alternative effects, or shift the performance timing on the same day.

Force Majeure Weather Cancellations: If dangerous weather completely prevents any safe performance and no indoor alternative or same-day schedule adjustment is possible, we issue a 50% performance credit valid for 12 months toward a rescheduled event date. Cash refunds are not issued for force majeure weather events.

5. Venue Authorizations & Performance Safety

Client Responsibility: The client is strictly responsible for securing prior permission from the venue, resort management, local fire departments, or authorities for live fire entertainment.

Venue Prohibitions On-Site: If our performance team arrives on-site and is barred from performing due to lack of client-secured venue permissions, no refund or credit will be issued.

Safety Halts: If a performance is stopped mid-show due to unruly guest behavior, dangerous crowd encroachment across established safety perimeters, or client non-compliance with safety instructions, the full performance fee is forfeited.

6. Digital Services & Physical Products

Custom Choreography & Concepts: Fees for custom routine composition, special music editing, or bespoke show design are non-refundable once work has commenced.

Physical Merchandise: If brand merchandise or custom props are purchased through our site, returns are accepted within 14 days of delivery provided items are unused, in original condition, and returned at the buyer's expense.

7. Contact Us

For booking inquiries, cancellation notices, or billing questions, please contact our support team:

Email: support@fireshowjamaica.com
Website: https://fireshowjamaica.com